A Customer may opt out of certain Programs subscribed by him/her and seek a refund for the fees already paid in relation thereto, provided the Customer informs us in writing regarding the same and seeks the refund prior to the expiry of the Refund Window (as detailed in the table below). The Refund Window is calculated from the date of the first class/session of the relevant Program subscribed by the Customer. We shall not entertain any requests related to refund of fees after the expiry of the Refund Window.
IMPORTANT: NOTWITHSTANDING THE MODE OF PAYMENT USED FOR PAYING THE FEES, THE REFUND SHALL ALWAYS BE MADE TO A BANK ACCOUNT (AS PER THE DETAILS PROVIDED BY THE CUSTOMER) THROUGH NEFT/IMPS/RTGS OR SUCH OTHER FACILITY AS DEEMED FIT BY VIDYASTU.
WE MAY REQUEST FOR INFORMATION/DOCUMENTS (WHICH MAY INCLUDE A CANCELLED CHEQUE PERTAINING TO THE BANK ACCOUNT OF THE CUSTOMER) TO VERIFY YOUR CREDENTIALS AND DETAILS OF THE BANK ACCOUNT BEFORE INITIATING THE REFUND. WE SHALL STRIVE TO PROCESS THE REFUNDS WITHIN THIRTY (30) DAYS OF RECEIPT OF ALL THE RELEVANT INFORMATION AND DOCUMENTATION FROM YOU IN THIS REGARD. We do not provide refunds for the lack of usage, dissatisfaction with the Program or for any reason whatsoever after the expiry of the Refund Window.
The refund window varies based on the type of program you've enrolled in. Please refer to the table below for specific details:
| Program Type | Refund Window | Refund Amount |
|---|---|---|
| Short Courses (1-4 weeks) | 3 days from first class | 100% of course fee |
| Medium Courses (1-3 months) | 3 days from first class | 100% of course fee |
| Long Courses (3+ months) | 3 days from first class | 100% of course fee |
Please note that no refund requests will be entertained after the expiry of the Refund Window applicable to your program.
To cancel a course enrollment, you must send a written request to our support team through email or the contact form on our website.
Your cancellation request must include your full name, enrolled program details, date of enrollment, and reason for cancellation.
Upon processing your refund, your access to the course materials will be terminated within 24 hours of refund approval.
In case of special circumstances like medical emergencies, we may consider refund requests outside the standard refund window. Such cases will be evaluated on a case-by-case basis, and supporting documentation may be required.
For courses purchased during promotional periods or with special discounts, refund policies may differ and will be communicated at the time of purchase.
Once your refund request is approved, the amount will be processed back to your bank account within 30 days. Processing times may vary based on your bank and payment method.
Our customer support team is available to assist you with any questions.